We want you to be satisfied with your purchase from Xalorian. Refunds may be issued under certain circumstances, such as:
Each refund request will be evaluated on a case-by-case basis, and Xalorian reserves the right to decline refund requests if we determine that the request does not meet our refund criteria.
To request a refund, please contact our customer support team at support@xalorian.com within 4 days of your purchase or service activation. Please provide us with your order details, the reason for your refund request, and any relevant information or documentation that supports your claim.
We aim to process refund requests promptly. Upon receiving your request, our team will review the details provided and notify you of the approval or rejection of your refund. If approved, refunds will be issued using the original method of payment or as store credit, depending on the circumstances of the refund.
Please note that processing times for refunds may vary depending on your payment provider.
If you have purchased a physical product from Xalorian and wish to return it for a refund, the product must be returned in its original packaging and condition within 4 days of delivery. Please contact our customer support team to initiate the return process and obtain a return authorization (RA) number.
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original method of payment, minus any shipping or handling charges, which are non-refundable.
Xalorian reserves the right to refuse refunds for products that are not returned in their original condition or are returned after the specified return period.
Digital products purchased from Xalorian, such as downloadable software or digital subscriptions, may be eligible for a refund if the product is defective or does not perform as described. Please contact our customer support team within 4 days of purchase to request a refund.
We may ask you to provide details or evidence of the issue you encountered with the digital product. Refunds for digital products will be processed at the discretion of Xalorian and may be issued as store credit if preferred by the customer.
Refunds for digital products may not be available if the product has been used extensively or if there is evidence of misuse or violation of our terms of service.
If you have purchased a service from Xalorian and are dissatisfied with the service provided, please contact our customer support team within 4 days of service delivery to discuss your concerns and eligibility for a refund.
We will assess each refund request based on the specific circumstances and the terms outlined in our service agreements. Refunds for services may be issued in full or partial amounts, depending on the nature of the service and the reasons for the refund request.
Refunds for services are typically processed using the original method of payment or as agreed upon between Xalorian and the customer.
Xalorian strives to process refund requests promptly upon approval. However, the time it takes for you to receive the refunded amount may vary depending on your payment method and financial institution. Please allow up to 4 business days for the refunded amount to reflect in your account.
If you have not received your refund within the expected timeframe, please contact our customer support team for assistance.
We appreciate your patience and understanding as we work to resolve your refund request as quickly as possible.
There are certain situations where refunds may not be granted, including:
Xalorian reserves the right to deny refund requests that do not meet our refund criteria or are not in accordance with our policies.
If you wish to cancel an order that has not yet been processed or shipped, please contact our customer support team as soon as possible. We will make every effort to accommodate your request and issue a refund if applicable.
Once an order has been processed or shipped, it may no longer be eligible for cancellation or refund. In such cases, you may need to initiate a return or follow our standard refund procedures.
We encourage you to review your order details carefully before completing your purchase to avoid any potential issues or misunderstandings.
If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please contact our customer support team at support@xalorian.com. Our dedicated team is here to help you resolve any issues and ensure a positive experience with Xalorian.
We strive to provide transparent and fair refund policies that protect both our customers and our business. Your satisfaction is important to us, and we appreciate your understanding of our refund processes.
For more information about our refund policy, please refer to our Terms and Conditions or contact us directly for personalized assistance.
Xalorian reserves the right to update or revise this refund policy at any time. Any changes to our refund policy will be effective immediately upon posting on this page. We encourage you to review this refund policy periodically to stay informed about how we handle refund requests and any updates that may affect you.
Your continued use of our website and services after any modifications to the refund policy constitutes acceptance of those changes. If you have any questions or concerns about our refund policy, please contact us for clarification.
We appreciate your trust in Xalorian and strive to provide clear and consistent policies that enhance your overall experience with us.
